Terms of use
The terms describe what an account allows and what we expect from you. Anything about holding or deleting your details sits here instead, so the two pages never state different periods.
LEGAL REFERENCE
Your Account Data, Explained in Plain Terms
This page sets out, in plain Pakistani English, what account details sweep slots collects when you register from Pakistan, why we hold them, and the choices you keep...
Plain-English clausesYour data choicesCorrections on requestAccount closure on ask
How We Apply This Policy in Pakistan
We run sweep slots for readers across Pakistan, so this policy is built around the rules that apply where you live. Where local law permits, we collect only what an account needs: your name, mobile number, a date-of-birth confirmation, device and connection data, and the reference numbers that come back from your transfers. Banking practice and provincial variations mean the lawful basis
for holding a record can differ between Karachi, Lahore and Islamabad, so each request is weighed against the framework in force for your region. Wallet partners such as JazzCash, Easypaisa, SadaPay, NayaPay and Raast send us confirmation of a cleared transfer rather than your full bank detail. You can ask for a copy of what we hold, request a correction, or ask
us to remove anything we are not required to keep.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
REACH OUR DESK
Asking Us About Your Record
Reaching the team that owns this policy is simple, and the same three routes stay open every day. If you want a copy of your account file, a correction, or an explanation of a clause, start with whichever channel suits you and quote your registered mobile number so we can find the record quickly. We answer every data request in writing.
Team online
Email the privacy desk
Write to us from the address registered on your account and add your mobile number in the message. Email leaves a written trail, which is useful when you need a dated record of a request.
Chat inside the app
Open the account area and tap the chat bubble to reach an advisor between 9am and midnight Pakistan Standard Time, seven days a week. Chat suits short questions about how a clause affects you.
Written request form
Download the data request form from your account area, print it if you prefer paper, and send it back with a copy of your identity document. We confirm receipt the same working day.
WHO WRITES THIS
The People Behind These Clauses
This policy is drafted and maintained in-house by the team that runs sweep slots day to day, not copied from a template. A named owner signs off every...
Named policy owner
One manager holds the file and answers for it. If a clause is unclear, that person explains the reasoning behind...
Dated change log
Every revision is listed with the date it took effect and a short line on what moved. You can compare...
Plain-language drafting
Clauses are written for readers rather than courts. We test each section with colleagues who do not work in compliance...
Regional rule mapping
Federal rules and provincial practice in Pakistan both shape what we may hold. Our team maps each clause to the...
Escalation path
If a reply does not settle your question, ask for it to be escalated to the policy owner. You get...
Scheduled wording checks
We read the whole page again every quarter and after any change to how transfers or account access work, so...
CONSISTENT ACROSS PAGES
How This Fits Our Other Pages
The privacy policy is one part of a set, and the same wording standards run through all of them. If a clause here mentions how a transfer is verified, the payment terms...
Cookie settings
Cookies explain which small files your browser stores and how you can switch them off. The personal data those files carry, and how long we keep it, is set out on this page.
Payment terms
Payment terms list the wallets we support and how a transfer clears. This page explains which reference numbers from JazzCash, Easypaisa, SadaPay, NayaPay and Raast reach our records.
Account verification
Verification pages cover the documents we ask for and why. Here we explain where those documents are stored, who inside the company can open them, and when they are removed.
Complaints handling
Complaints sets out timeframes for a formal objection. If your objection concerns data rather than a wager, both pages apply and the privacy desk keeps a written record of the outcome.
Game rules
Game rules explain how each table, slot and market settles. They rarely touch personal data, but when a dispute needs account records, that request runs through the process described here.
Promotional terms
Promotional terms cover entry conditions and expiry. They confirm that we do not sell your contact number to third parties, and that withdrawal requests follow the timing rules published on the payments page.
What You See on This Page
The layout is built so you can find a clause without reading the whole document. A rail on the left lists every section, each clause opens...
Clause index rail
A fixed rail lists every heading on the page so you can jump straight to the clause you need. It stays visible while you scroll, on phone and on wider screens alike.
Summary line per clause
Each clause starts with one short line telling you what it covers before the full wording begins. If the summary answers your question, you can move on without reading further.
Defined terms panel
Words such as record, retention and controller are collected in one panel with short definitions. Tap a term inside a clause and the panel opens at the right entry.
Change date stamp
A dated stamp sits above the first clause and updates the moment we publish an edit. Older versions stay on file, so you can ask us what a clause said on a given date.
Print and save view
One tap gives you a clean copy with headings, dates and the contact block intact. Many readers in Pakistan keep a saved copy alongside their account records.
Contact block in the footer
The privacy desk address and chat route are repeated at the end of every section group, so you never have to scroll back to find out how to reach us.
Questions We Get About Privacy
Your name, mobile number, a confirmation that you are old enough to hold an account in your region, device details, and the reference numbers your wallet or bank returns after a transfer.
No. Wallet partners send a confirmation that a transfer cleared, along with a reference number. Your full bank account detail stays with the provider and never reaches our systems.
Active accounts keep their records while the account stays open. After closure we keep a limited set for the period local law requires, then remove the rest, and you can ask for a specific date.
Yes. Send the request from your registered address or through chat and we compile everything linked to your account, then send it to you in a readable format.
Some service providers we use for hosting and messaging sit outside Pakistan. Where local law permits, we share the minimum needed and hold those providers to written terms on storage and deletion.
Tell the privacy desk which item is wrong and what it should say. We check it against our records, correct it within one working day where we can, and confirm the change in writing.